1201 South W S Young Drive Suite D, Killeen, Tx 76543
Phone: 254 690-3380

Policies/Mission

Kids laying in the grass

OUR PHILOSOPHY
It is our attempt in this office to provide the highest quality care for children of all ages in a positive, nurturing environment while minimizing the stresses of receiving dental care. It is our goal that our child patients start as good dental patients, maintaining a positive attitude toward dentistry through adulthood. In order to achieve this, great care is taken in providing a colorful, fun-filled environment, using mood-altering agents as necessary, to increase acceptance to dental care while minimizing the trauma to the patient.

STATEMENT OF POLICY AND PROCEDURES
Dr. Brandt and his staff are a highly qualified, professional team trained to care for your child with the latest and most advanced forms of treatment possible in the field of dentistry. We choose to do this with the most compassionate and skilled techniques in health care today. Each team member has been trained and certified by the state of Texas to carry out the procedures necessary to achieve optimum health for your child in the safest environment possible. We love children, and we believe that a child deserves the very best. We ask that you read and understand this to help us continue in our goal: to provide the excellent treatment that your child deserves.

NO SHOW FEES
We reserve the right to charge for appointments canceled or broken without 24 hours advanced notice. This fee will be no more than $50.00 per scheduled appointment per patient.

RETURNED CHECK FEES
There will be a “returned check fee” added to the account for any returned check. Accounts that have “returned check” activity may be considered as a “cash only” account.

REFUNDS
Should a credit balance occur on an account after treatment has been completed and insurance has been paid on all claims, refunds will be made upon request.

X-RAYS
It is the policy of this office that as a courtesy upon request, if the balance of the account is paid in full, copies of the X-rays will be sent to the dentist of your choice at no charge to you. Upon approval by Dr. Brandt, copies of X-rays may be given to the parent or guardian upon request and will incur a $25 duplication fee.

APPOINTMENTS
Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel yourappointment. We are aware that unforeseen events sometimes require missing an appointment. Our policy is that if 24 hour Cancellation/Reschedule notice is not given, the account will be charged a $25.00 no show fee for recall and orthodontic visits and a $50.00 noshow fee for sealants and operatory appointments. If the appointment isrescheduled and kept within 1 month for sealant/operatory/orthodontic appointments and 3 months for recalls, the no show fee will be removed from the account.

INSURANCE
Our office is committed to helping you maximize your insurancebenefits. Because insurance policies vary, we can only estimate yourcoverage in good faith but cannot guarantee coverage due to thecomplexities of insurance contracts. Your estimated patient portion mustbe paid at the time of service. As a service to our patients, we willbill insurance companies for services and allow them 45 days to renderpayment. After 60 days, you are responsible for the entire balance,paid-in-full. If you have any questions, our courteous staff is alwaysavailable to answer them.

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